Shipping and Terms & Conditions

Delivery Conditions within Sweden

The delivery time is normally 1-3 days. If we need to order products from the supplier, the shipping time is usually 14-18 days. However, certain special orders may take longer. We have the largest warehouse in the Nordic region and always strive to have as much as possible in stock.

All goods are free in Kristianstad. PostNord is used unless otherwise agreed upon.

 

 

Payment Fees

Advance Bank Transfer: 0 SEK

Advance Card Payment: 0 SEK

Swish: 0 SEK

Cash on Delivery: 90 SEK

Once you have placed an order, your items will be shipped to you.

 

The following conditions govern the relationship between Contact Sports AB and you when you make a purchase from our online store.

 

 

Purchase

You must be at least 18 years old to shop at our online store. But if you are under 18, don't worry, just ask a guardian to place the order for you.

 

Prices

All prices include VAT for deliveries within the EU (unless otherwise stated, such as in email quotations). If you order from outside the EU, such as Norway or Switzerland, import charges such as customs and VAT may apply. This is something required by your country, and we have no control over it.

We reserve the right to incorrect prices and final sales of a product.

 

Shipping

Shipping costs are automatically calculated when you proceed to the checkout. Sometimes there may be errors in the shipping calculation. If that happens, we reserve the right to change the shipping cost without prior notice on the invoice.

Warranties We follow the manufacturers' warranty policies. Please inquire about the warranties that apply to the product you are interested in purchasing.

14-Day Right of Withdrawal You have a full right of return within 14 days of receipt. Returned items must be in substantially unchanged condition and packaged to prevent damage during transport. You are responsible for the return shipping cost and transport risk. All returns must be approved by us before the return is made. NOTE: TEAMSHOP & Custom printed products cannot be returned as they are specially printed upon order. Therefore, make sure to order the correct size.

 

Complaints

If we have sent the wrong items, the item is damaged or defective during transport, please contact us as soon as possible via email at order@contactsports.se or by phone at 044-106 755. We will inform you how to return the item to us. We do our utmost to ensure your satisfaction. You can receive a new item, a refund, or have the funds held for your next purchase. The product must be unused and in its original packaging. Please note that the product and packaging must be undamaged. You must protect the product and packaging to prevent damage during transport. If the product or packaging is damaged, the return may be rejected, and fees may be charged. NOTE: Shoe boxes must be packaged so that the box is in new condition. If stamps and/or tape are present on the box, you will be charged 50 SEK for a new box.

Unclaimed Packages We charge a fee of 300 SEK to cover our costs for unclaimed packages.

 

Delivery Times

Once we have received your order, it should normally not take more than five business days for you to receive the order. Orders received on Friday afternoon and weekends are usually processed on the next business day. We collaborate with PostNord for fast and secure deliveries.

We always contact our customers within 2-3 business days, either by phone or email, to verify information or suggest changes, etc. Otherwise, you will receive an SMS or email with delivery instructions and any payment instructions.

If you haven't been contacted by us/post within 2-3 business days, please contact us, as there may have been an error in handling your case.

We report all fraudulent orders and scams to the police.

 

Your Personal Information

In order to provide you with the best possible service, we require your name, postal address, telephone number, email address, and social security number. Contact Sports AB is responsible for the handling of your personal information and will under no circumstances be disclosed to any third party. Contact Sports AB keeps a register of our customers in accordance with the General Data Protection Regulation (GDPR).

 

Modified Terms

We reserve the right to change the terms without notice. The terms in effect at the time of your order shall apply.

 

Other

The legal name for Twinsequipment.com and Contactsports.se is Contact Sports in Kristianstad AB. The organization number is 556758-9337. The company is based in Kristianstad.

Our visiting address and billing address are: Contact Sports Kabelvägen 2 291 62 Kristianstad Sweden

 

Personal Information

Contact Sports AB understands that you care about how your information is used and shared, and we appreciate your trust and want you to feel confident about our services and the security of your personal information. This page describes our privacy policy. By visiting TwinsEquipment.com and Contactsports.se, you accept our privacy policy.

What kind of personal information does Contact Sports AB collect about its customers? The information we collect from our customers helps us improve your shopping experience at ContactSports.se. Here is the type of information we collect:

• Information you provide: We receive and store information you enter on our website or otherwise provide to us. You can choose not to provide certain information, but then you may not be able to take advantage of many features. We use the information you provide to us for purposes such as responding to your inquiries, completing orders, customizing your shopping experience, improving our store features, and communicating with you.

We require your social security number as proof that it is indeed you who is placing the order. Also, to verify that you are over 18 years old.

• Automatic information: We receive and store certain types of information when you visit our website. For example, like many websites, we sometimes use "cookies," and we obtain certain types of information when your web browser communicates with our website.

• Email communication: We mostly contact you via email as it is the easiest way for us to communicate. If you have subscribed to our newsletter, it will be sent out regularly until you choose to unsubscribe.

What about cookies? Cookies are alphanumeric identification text files that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and provide features such as saving items in your shopping cart between visits.

Does Contact Sports AB share the information they receive? We respect your privacy and value your visit. At no time do we provide your account information or payment information to a third-party vendor or partner unless it is absolutely necessary to complete your transaction or order. We comply with the General Data Protection Regulation (GDPR) rules and securely store personal information. They are, of course, deleted if you contact us and request the deletion of your information.

Your account It is important for you to protect against unauthorized access to your password and computer. Be sure to log out when using a shared computer by clicking on the "log out" link.

What type of information can I access? Contact Sports AB provides you with access to a wide range of information about your account and your interactions with us for the limited purpose of viewing and, in some cases, updating that information.

If you are concerned about how Contact Sports AB uses your personal information, you can contact us by clicking on the "Contact Us" link, where you will find our contact information.

Our business is constantly changing, and our terms and privacy policy change as well. You should visit our website frequently to keep up with the changes in our terms. Our current privacy policy applies to all the information we currently store about you and your account.

Information you provide to us You provide us with such information when you search, purchase, order, post reviews, or communicate with Contact Sports AB through our website or email. As a result of these actions, you may provide us with information such as your name, address, phone number, and credit card number.

Automatic information For security purposes, Contact Sports AB sometimes collects and analyzes Internet Protocol (IP) addresses used to connect your computer to the internet, as well as our website when you visit it. This is done to protect you in the event that someone else gains access to your personal or financial information and opens an account or makes purchases in your name.

 

Questions

If you have questions about our terms, privacy policy, or other related materials, you can contact our support staff by clicking on the "Contact Us" link or by emailing us at order@ContactSports.se or calling us at 044-10 67 55.